Privacy Policy

Exceptional Care Heating and Air, LLC Privacy Policy

This privacy policy is effective as of November 11, 2025

PLEASE REVIEW THIS POLICY CAREFULLY

Exceptional Care Heating and Air, LLC (referred to in this privacy policy as “Exceptional Care Heating and Air,” “Exceptional Care Heating and Air Conditioning,” “Exceptional Care HVAC,” “Company,” “we,” “our,” or “us”) operates the www.exceptionalcareheatingandair.com website (the “Service”).

Exceptional Care Heating and Air, LLC (“Exceptional Care Heating and Air,” “Exceptional Care Heating and Air Conditioning,” “Exceptional Care HVAC,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

Exceptional Care Heating and Air, LLC developed this Privacy Policy to make our customers (referred to as “visitors,” “users,” “you” or “your”) familiar with how we collect, use, and disclose information. This page informs you of our policies regarding the collection, use, protection and disclosure of information and personal data when you use our Service and Sites (certain third-party service providers and applications acting on our behalf, our social media pages, mobile applications operated by us or certain third-party service providers acting on our behalf, text messages, and email messages) the choices you have associated with that data. This Privacy Policy applies to all users of the Service and Sites.

This Privacy Policy governs your access to and use of www.exceptionalcareheatingandair.com, including any content, functionality and services offered on or through www.exceptionalcareheatingandair.com (the “Website,” or “Service”), certain third-party providers acting on our behalf, its sub-domains and affiliated sites, as well as Exceptional Care Heating and Air, LLC social media pages and accounts on Twitter®, Facebook®, LinkedIn®, Google®, Instagram® and YouTube® (the “Sites”) whether as a guest or a registered user. This Privacy Policy does not apply to information you may provide to us other than through our Services or Sites or that we may obtain through other means other than Services and Sites such as over the telephone, by mail, or in person.

If you ever have questions about this Privacy Policy, please contact us at the information below. Please also review our full Terms and Conditions of Use, which also govern your use of the Sites. By using this Website and Sites, you are consenting to this Privacy Policy.

When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you, the Website, and Sites. We use your data to provide and improve the Service.

Consent
Please read the Privacy Policy carefully before you start to use the Website. By using our Website (the “Service”) or “Sites”, or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree that you have read and understand this Privacy Policy and that you accept or agree to be bound and abide by the Privacy Policy and that you accept and consent to this privacy policy and the use or disclosure of information about you that are described herein. If you do not want to agree to the Privacy Policy, please do not access or use our Website, Service, or Sites or provide us with any personal information. By using the Service or Sites, you consent to and agree to Exceptional Care Heating and Air, LLC’s collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.exceptionalcareheatingandair.com.

DEFINITIONS

Service
Service is the www.exceptionalcareheatingandair.com website operated by Exceptional Care Heating and Air, LLC.

Sites
Sites refers to certain third-party service providers acting on our behalf, and our Exceptional Care Heating and Air, LLC social media pages pages and accounts on Twitter®, Facebook®, LinkedIn®, Google®, Instagram® and YouTube®, mobile applications operated by us or certain third-party service providers acting on our behalf, text messages, and email messages.

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. Exceptional Care Heating and Air, located at 3 Indian Spring Lane in High Bridge NJ, 08829, is the data controller and is responsible for the collection, use, retention, protection, and disclosure of your personal information under our Privacy Policy standards and applicable laws.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

INFORMATION COLLECTION AND USE

How and Why We Collect Information
We collect several different types of information for various purposes to provide and improve our Service to you.

When you access the Website, the Company will learn certain information about you during your visit.

Information You Provide To Us
The Website provides various places for users to provide information. Personal information is information that relates to and identifies an individual, including but not limited to your name, phone number, email address, postal address, the contents of the message and/or attachments you may send us, and any other information you choose to provide us. Personal information does not include anonymized or aggregated data. We collect personal information from you when you directly provide us with such information such as contact information (first and last name, telephone number, email address), demographic information (geographic location such as postal address, military and veteran status, age), and financial information (billing address, transaction and payment details such as credit card or bank account numbers). We and our service providers collect information that users provide by filling out forms on the Website or Sites, communicating with us via contact forms or through direct contact to us, signing up for email opt-in communications from us, asking us to contact you, search queries on our search feature, responding to surveys, providing comments, reviews, or other feedback, when scheduling service appointments, requesting quotes, or contacting customer service via the Website, Sites, or directly through email and/or mobile platforms, and when paying for services, applying for financing, or managing payments. If you complete and submit a contact form, sign up for blog or vlog announcements, and/or schedule an appointment to purchase a product or service from us or request a quote, contact us through email or mobile platforms, or contact us through our social media platforms and Sites, or share content that you make publicly available on social media platforms and Sites, we collect your information. We use this information to contact you, identify you, to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to our Service and Sites, you can engage in most activities without providing any personal information. It is only when you seek to submit a contact form, download resources and/or schedule an appointment for services that you are required to provide information.

If you are outside the European Union and opt to receive any free and/or paid resources, participate in any free and/or paid training programs, submit a contact form, or schedule to purchase any products or services sold by the Company on this Website, we will automatically enroll you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to info@exceptionalcareheatingandair.com requesting to unsubscribe from future emails.

If you are in the European Union and opt to receive any free and/or paid resources, participate in any free and/or paid training programs, submit a contact form, or schedule to purchase any products or services sold by the Company on this Website, we will only enroll you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to info@exceptionalcareheatingandair.com requesting to unsubscribe from future emails.

How We Use the Information That You Provide to Us
The Company collects your information to be used either now or in the future, in order to present our Website and its contents to you, to record and support your participation in the activities you select, and to provide our Services. We use collected data and information you choose to provide us in order to provide you with information, respond to your inquiries and to fulfill your requests, us to deliver the requested product and/or service, to provide, operate, maintain, improve, and personalize our Service, to monitor the usage of our Service and analyze how you use our Service, to gather analysis or valuable information to improve our overall performance and Service, to detect, prevent and address technical issues, for troubleshooting, to allow you to participate in interactive features of our Service when you choose to do so, to communicate with you either directly or through our third-party partners acting on our behalf about your services and special promotions, to provide customer support and customer service, to notify you about changes to our Service, to provide you with information related to company news, to send you communications related to offers for prootions and/or products or services that we believe might be of interest to you, your subscriptions, your scheduled appointments, products and/or services, to process transactions, to identify preferences in content and to provide you with targeted advertising and marketing, general information about other goods, products, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not receive such information, and for carrying out any contract between you and the Company, administering our business activities such as analytics and audits, making available other items and services to our customers and prospective customers, and we may use your information to enable reviews of our products and services and to display content that you have created and allow us to display review related content on our Service and Sites. While we believe these services may enhance your time spent at our Website and Sites, you will at all times have the option and ability to opt-out from receiving these communications by specifically choosing to do so via a link that will be provided within emails that we send to you. We may use your personal information to protect our property and legal rights, to comply with legal requirements and applicable laws, to provide to our lawyers, accountants, and other legal and financial advisors, and to prevent fraud, theft, and misconduct.

By providing us with your email address or telephone number, you agree that a representative of Exceptional Care Heating and Air, LLC can contact you at the email address and/or phone number that you provide us, potentially using automated technology, automated emails, and/or automated texts/SMS messagings. We do not sell, rent, loan, trade, lease, or otherwise transfer any email address or mobile phone numbers or other Personal Information collected to any third-party. You may opt-out of receiving email marketing communications from us by replying STOP or UNSUSCRIBE, or by following the link provided at the bottom of marketing emails you receive from us, or by contacting us at info@exceptionalcareheatingandair.com. You may opt-out of receiving SMS marketing communications from us by replying STOP or UNSUSCRIBE, or by contacting us at info@exceptionalcareheatingandair.com. Although you are able to opt out of marketing and promotional emails and SMS communications from us, you cannot opt out of receiving all emails and SMS communications from us, such as communications related to the status of your account, product and/or service appointments you have scheduled, products and/or service appointments you have purchased, or quotes you have requested.

From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information. From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.

Information We Collect Through Automatic Data Collection Technology
When you visit our site and as you navigate through our Website, some information about your device, and computer hardware and software is inherently automatically collected through the use of automatic data collection technologies called Log Data Files, including Google Analytics, to collect certain information about your equipment, browsing actions, cookies, patterns, and similar technologies. This will generally include information about your geolocation, your traffic pattern through our website, and any communications between your computer and our Website. We will automatically collect data about the type of device and/or computer you use, your Internet connection, your IP address, your geo-location, your operating system, domain name, your browser type, access date and time to our website, referring website addresses, pages of our website that you visit, and date and time spent on pages of our website. The information we collect automatically is used for statistical data, to analyze traffic to and within our Website and Sites, interactions with our ads, and will not include personal information. We use this data information to administer and improve our Website, troubleshooting purposes, analyzing trends, to improve our service offerings, and to gather demographic information. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

How We Protect Your Information, Data, and Secure Information Transmissions
The security of your data is important to us and we seek to use reasonable and appropriate security measures to protect your Personal Information within our company and against unauthorized access or disclosure. However, remember that no method of data transmission over the Internet, or method of electronic storage can be guaranteed to be entirely or 100% secure, and therefore we cannot and do not guarantee absolute security of any information you transmit on or through our Services, Sites or third-party services acting on our behalf, or that you otherwise provide to use, and you do so at your own risk. While we strive to employ commercially reasonable methods to protect your Personal Data, the information you provide to us and the information we collect automatically, we cannot guarantee its absolute security. This includes using standard security protocols and working only with reputable third-party vendors. Email is not recognized as a secure medium of communication and for this reason, we request that you do not send private or sensitive information to us by email, however, doing so is allowed, but at your own risk. Your Personal Information may be accessed by persons within our company’s organization and/or other entities described in this Privacy Policy, or our third-party service providers acting on our behalf who require such access to carry out purposes as described in this Privacy Policy, or as required by applicable law. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

How We Retain Your Information and Data
Exceptional Care Heating and Air, LLC will retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. You have the right to request access to the information we have for you. You have the right to request a summary of your Personal Information retained by us and you have the right to request changes or deletion of your Personal Information . You can do this by contacting us at info@exceptionalcareheatingandair.com. We will make sure to provide you with a copy of the data we process about you in order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically unless the request specifies a different method. If you believe that the information we have about it is incorrect, or if you wish to remove your private information (such as an email address provided in an opt-in), you may contact us at info@exceptionalcareheatingandair.com. Any data that is no longer needed for the purposes specified herein will be deleted.

Transfer of Your Information and Data
Your information, including Personal Data and Personal Information, may be transferred to and maintained on servers, databases, and computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that you are sending information to the United States where our servers are located. We transfer the data, including Personal Data and Personal Information, to the United States and all information is processed in the United States. By using our Website Service, Sites, and services you agree to the collection, use, transfer, and disclosure of your Personal Information and consent to this Privacy Policy, followed by your submission of such information represents your agreement to that transfer which will be governed by applicable laws in the United States. Exceptional Care Heating and Air, LLC will take all steps reasonably necessary to ensure that the collection, storage, and use of your data continue to be governed in accordance with this Privacy Policy and the laws in the United States, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Your Information and Data
As a general rule, we do not sell, rent, loan, lease or otherwise transfer any information collected whether automatically or through your voluntary action to any merchant, advertiser or web publisher. Under certain circumstances, we disclose your information to affiliates and third-party service providers assisting with delivering our services. We may be required to disclose your Personal Data for compliance with legal obligations, compliance for laws and law enforcement if required to do so by law or in response to valid requests by public authorities as needed to comply with the law or a legal process (e.g. a court or a government agency), to cooperate with investigations of purported unlawful activities, to identify persons violating the law, to respond to legal requests such as court orders and subpoenas, to enforce our Terms of Use, to avoid liability, and to protect the safety, property, or rights of our company. We may disclose your information for corporate transactions in connection with business transactions, reorganizations, a merger, sale of part or all of Exceptional Care Heating and Air, LLC or its affiliates’ assets, and for sharing information with businesses or third-party partners acting on our behalf to deliver our Services and to fulfill financial transactions. Please keep in mind that if you disclose personally identifiable information in a public manner on our Website Service, or publicly through our social media Sites, this information may be collected and used by others accessing those portions of the Sites. We do not monitor information you disclose publicly on social media Sites nor do we accept any liability associated with your voluntary disclosure of the same.

Exceptional Care Heating and Air, LLC may disclose your Personal Data in the good faith belief that such action is necessary to to comply with a legal obligation, to protect and defend the rights or property of Exceptional Care Heating and Air, LLC, to prevent or investigate possible wrongdoing in connection with the Service, to protect the personal safety of users of the Service or the public, and to protect against legal liability. We may disclose your personal information to subsidiaries, affiliates, and third-party service providers for the purpose of providing our services to you. We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company. We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business. We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. You have the option to either enable or disable cookies, and know when a cookie is being sent to your device or computer’s hard drive. You can instruct your web browser to disable and refuse all cookies or to indicate when a cookie is being sent. You can learn more detailed information about cookie management with specific website browsers at the browser’s respective website. However, if you disable cookies, do not accept cookies, or refuse our cookies, some features of our Website Service and Sites may not work and/or you may not be able to use some portions of our Website Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website that you visit and stored on your device or computer’s hard drive to identify your device and web browser. Cookies and other tracking technologies used such as beacons, tags, and scripts are used to collect and track information and to improve and analyze our Service.

Use of Cookies And Pixels
Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used to improve our Service. Information gathered through cookies and server logs may include the date and time of visits, the pages accessed or viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address. A cookie is a data text document file, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Cookies may be stored within your system. To the extent we use cookies, we can only access information from a cookie sent by one of our Sites, not other websites or third-party service providers. The company may use cookies to personalize your visit to our Sites because tracking usage allows us to customize our website content and pages and determine the needs of our customers and advertisers. The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.

THIRD PARTY SERVICE PROVIDERS AND THIRD PARTY USE OF COOKIES

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, for hosting and maintenance of our Service, for data storage and management, to perform Service-related services, to assist us in analyzing how our Service is used, or to provide marketing and promotions related to our products and Services. We may use third-party Service Providers to monitor and analyze the use of our Service or Sites.

These third parties have access to your Personal Information and Data only to perform the tasks assigned to them on our behalf and are obligated not to access, disclose, or use your Personal Information for any other purpose than specified by us.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. This Privacy Policy does not apply to third-party service providers, advertisers, or other websites and we do not have access to or control the cookies that are used by third-party service providers, advertisers, or other websites. We advise you to review the respective Privacy Policy of these third-party service providers, advertiser servers, and other websites you visit. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly for more detailed information.

We may use third-party advertising and marketing services to display ads based on your interests or to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service or Sites.

Google Analytics
We may use Google Analytics on our Website Service or sites to analyze how visitors and users access and use our website, and to provide advertisements to you when you visit other websites. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Links to Other Sites
Our Website Service and Sites may contain links to other websites that are not operated by us. A link to a third-party’s website does not mean we endorse it or that we are affiliated with it. Our Privacy Policy does not apply to third-party sites or third-party service providers. If you click on a third party link, you will be directed to that third party’s website which is not operated or controlled by us. You access third-party websites at your own risk. We strongly advise you to review the Privacy Policy of every site you visit. You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from the Sites, so that you may understand how those sites collect, use and store your information. We cannot control and are not responsible for what third parties may do with your information, so you should exercise caution when choosing to share information with third-parties. Exceptional Care Heating and Air, LLC has no control over and assumes no responsibility for the privacy policy statements, policies, practices, or content of any third-party sites or third-party service providers. Websites containing co-branding (referencing our company or name and a third party’s name) contain content delivered by the third party and not us.

Facebook
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Pinterest
Pinterest remarketing service is provided by Pinterest Inc. You can opt-out from Pinterest’s interest-based ads by enabling the “Do Not Track” functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (payment processors) and payments through third-party services are subject to their own privacy policies. This Privacy Policy does not apply to third-party service providers for payment processing. We advise you to review the respective Privacy Policy of these third-party service providers for payment processing. We work with the credit card payment processor Housecall Pro and their privacy policy can be viewed: https://www.housecallpro.com/privacy/

We will not store or collect your payment card details unless you provide us your consent to do so. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Children’s Privacy
Our Services and Website are not intended for any individual under the age of 18 (“Children”). No one under age 18 may provide any information to or on the Website. We do not knowingly collect personally identifiable information from children under 18. We do not sell products or services intended to anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we discover or are otherwise notified that we have received or collected any such information from a child under 18 without verification of parental consent and in violation of this policy, we will take steps to remove and delete that information from our records. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data or believe we might have any information from or about a child under 18, please contact us at info@exceptionalcareheatingandair.com

Policy Changes
We may update and modify this Privacy Policy from time to time. Any changes and modifications to this Privacy Policy are effective immediately when they are posted on this page and go into effect on the revised date shown. When updates are made to this Privacy Policy, the date of the revision will be noted at the top of this Privacy Policy page. We will take steps to notify users of any changes by posting the new Privacy Policy on this page on our Website and update the “effective date” on the top of this Privacy Policy page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and you are advised to periodically visit our Website to review this Privacy Policy to check for any changes and modifications. Your continued use of our Website Service, Services, and Sites following any changes signifies that you accept and agree to any changes and that you consent to the revised Privacy Policy. For your convenience and future reference, the date of the Privacy Policy is included so that you can compare any different versions of the Privacy Policy to determine any changes made to the Privacy Policy. We advise that you print a copy of this privacy policy for your records and to please check our Privacy Page on our Website frequently for any changes.

YOUR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Under applicable laws, you have rights regarding access, deletion, correction, and opting out of certain uses of your personal information.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of or within the European Union and/or the European Economic Area (EEA), you are entitled to certain information and have certain data protection rights under the General Data Protection Regulation. We aim to take reasonable steps to allow you to access, correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. Under certain circumstances, your data protection rights include: We will retain any information you choose to provide to us until the earlier of: (a) to ask us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it. You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data. You have the right of rectification of your data and the right to request that your information be rectified and corrected if that information is inaccurate or incomplete. You have the right of restriction and right to request that we restrict the processing of your data and personal information. You have the right to restrict processing and the right to object to our processing of your Personal Data. You have the right to the portability of your data and the right to request that we provide you with a copy of the information we have on you in a structured, machine-readable and commonly used format. To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent to process your personal information at any time, and any withdrawal of consent does not apply to data collected lawfully prior to such consent. Please note that we may ask you to verify your identity before responding to such requests. You may contact us at info@exceptionalcareheatingandair.com. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues. We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Notice Of Privacy Rights To California Residents (CCPA)
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, California consumers have the right to know whether your personal information is being collected; the right to request the specific categories of information a business collects upon verifiable request; the right to request what personal information is being collected about you; the right to say “no” to the sale of personal information, the right to request to delete your personal information, the right to equal service and price, even if you exercise your privacy rights. We will provide you with the categories of personally identifiable information that we collect through this website and the categories of third-party persons or entities with whom such personally identifiable information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request: (1) the categories of personally identifiable information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who we can and cannot share that information with. To obtain this information, please contact us. When contacting us please indicate your name, address, email address, and what personally identifiable information you do not want us to share with third parties. Please allow thirty (30) days for a response. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.

Notice Of Privacy Rights To Canadian Residents
If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law. You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. Please contact us if you would like to have access to the personal information we have about you, or if you would like to have it corrected. We may require you to verify your identity when making such requests. Subject to limitations under the law, you may also withdraw your consent to our processing of your personal information. Please note that this does not affect the lawfulness of processing based on consent before it is withdrawn. Please note that if you seek to withdraw consent to processing of personal data that is necessary for us to provide you with our products and/ or services, we may no longer be able to provide such products and/or services to you.

Limitations
By using our Website, Services, and Sites you agree that Exceptional Care Heating and Air, LLC is not responsible for: (i) any disclosure of your personal information made by you to a third party through your use of the Sites; (ii) any disclosure of your personal information obtained illegally from us; or (iii) any accidental disclosure of your personal information made by us.

Contact Us

This website is operated by Exceptional Care Heating and Air, LLC and welcomes your questions, comments, or feedback regarding the Privacy Policy. If you have any questions or concerns, please contact us at:

Exceptional Care Heating and Air, LLC
3 Indian Spring Lane
High Bridge, NJ 08829
Phone: 908-331-0434
Email: info@exceptionalcareheatingandair.com

This privacy policy is effective as of November 11, 2025